Frequently Asked Questions | AOOI Art UK Pet Portraits
Find answers about digital pet portraits, framed prints, delivery times, revisions, photo requirements and personalised pet artwork at AOOI Art.
Upload a clear photo where your pet’s face and main features are easy to see. Natural daylight works best, especially by a window. Try to avoid blurry, dark or heavily cropped photos.
Your portrait is created from the photo you upload, not from a generic pet template. A clear photo, your chosen style and any story details you share help us create a portrait that feels more like your pet.
Yes. You can choose from styles such as Royal Classic, Soft Watercolour, Minimal Line Art, Colour Pop, Memorial Keepsake and Cosy Storybook.
You can choose the format that suits you best. Digital portraits are delivered by email, while printed and framed options are made to order and delivered as physical keepsakes.
Digital portraits are usually delivered by email within 12–24 hours after we receive your photo and order details. Printed and framed orders are made to order and usually delivered across the UK within 3–7 working days after production.
Yes. You can review your artwork before final delivery and request reasonable changes if something needs adjusting.
Yes. Digital portraits are easy to send by email, while printed and framed portraits make thoughtful gifts for birthdays, Christmas, pet memorials, new homes and special occasions.
Because each portrait is personalised and made just for you, custom digital artwork and made-to-order printed or framed items are not usually returnable unless there is a fault with the order. If something is wrong, please contact us and we’ll help.