Informativa sulle spedizioni

Shipping Policy

Last updated: 11 April 2026

We offer both digital and physical personalised pet portraits.

Free shipping

We offer free shipping on eligible physical portrait orders unless otherwise stated at checkout.

Digital delivery

Digital portraits are usually delivered by email within 12–24 hours after your order is confirmed. During busy periods, or if we need clarification regarding your photos or selected options, delivery may take longer.

Production time for printed and framed orders

Printed and framed portraits are made to order. Production usually takes 2–5 business days before dispatch.

Estimated shipping times

Delivery times after dispatch vary depending on destination and shipping method. Typical delivery windows may range from 3–10 business days for many destinations, but delays may occur due to peak seasons, customs processing, or carrier disruptions.

Delivery estimates

All shipping and delivery timeframes are estimates only and are not guaranteed. If we expect a significant delay, we will contact you using the email address provided at checkout.

Incorrect shipping information

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or losses caused by incomplete or incorrect shipping information provided by the customer.

Customs, duties, and taxes

For international orders, customs duties, import taxes, and related charges may apply and are the responsibility of the recipient unless otherwise stated at checkout.

Damaged parcels

If your parcel arrives damaged, please contact us within 7 days of delivery and include your order number plus clear photos of the item, packaging, and shipping label.

Contact

Email: support@aooiart.com